Woman's Nude Pics End Up Online After Call To Tech Support 197
Tara Fitzgerald couldn't find the nude pictures she planned on sending to her boyfriend, but instead of just taking more, she decided to see if a Dell tech support call could fix her problem. Apparently the tech support guy found them. Unfortunately, he then put them up on a site called "bitchtara."
Re:Let me be the first to say (Score:2, Interesting)
Let me be the first to say - this 'story' would be a good way to get nerds surfing up to malware-ridden sites. Someone paid for a domain to host the pics of a stranger?
Re:Story is so absurd (Score:4, Interesting)
Jealousy rage more like it (Score:2, Interesting)
I'd bet this is actually a case of jealousy.
My take is that she got jealous that her indian boyfriend fell in love with that blondie, then made all this crap up. Why? You can see a chat window where she was clearly talking to someone she had some sort of love (or at least close) relationship with. "I'm worried about you"? Is that something you'd tell a company's representative "helping" you with a tech problem?
So she got mad that he fell in love with someone else after "making" her send him a laptop, and made all this up.
Re:Ha! (Score:1, Interesting)
I hope the employee has been dropped from a very great height by Dell. It doesn't inspire much trust in getting support from them.
According to the article after a year of repeated complaints Dell have yet to even respond, so she turned to the media and still Dell have yet to respond.
Re:Unfortunately (Score:3, Interesting)
Corporate does not automatically equal lack of accountability. The bigger companies become the more difficult it becomes to manage false claims vs. legit ones. Using bad PR is a great resource to help a company perform better in the future.
That's not sad, it's just life.
Re:Taken advantage of? (Score:3, Interesting)
Regardless of the local standard of living, they are being taken advantage of. If the job is worth a fixed amount, it should be worth that amount everywhere. Just because it can be outsourced to another country (India) for 10% or less of another country (USA), it isn't right to pay the lower rate.
The baseline pay rate should never be lowered. It should only be increased for areas of higher cost of living. Any company outsourcing knows that they can't pay the same rate in another country.
I'm still a firm believer that resources should be allocated to the area where they are provided. If you're providing service to a US customer, the resources for that product should be in the US.
A long time ago, I was dealing with a US cell provider. I'm on the east coast of the US. My support calls were always routed to the east coast of the US. I called after hours (local time), and did get routed to the west coast. The tech who answered the phone was a bit surprised and said "I usually don't get calls from over there." Routing calls outside of the local area should be the exception, not the rule. When I make a support call during normal working hours, I should be able to get a local technician on the phone.
I was dealing with IBM Managed Hosting Services. Every initial call was routed to India, regardless of where I was really at. I was doing a site visit after normal hours to work on a few machines. I flew into Atlanta, and drove my rental car to the address that they provided me. The building was locked up tight. I called, and they told me the building was accessible, even though my hand was on the door, and it was locked. I asked to speak with someone on the site, and they (India) said they'd call and then call me back.
Over the next hour, while I was standing outside in 40 degree weather with my gear watching homeless people walking by, I made several calls back. After my fourth call, they stopped answering my calls. All I could do was leave voicemails. My tone went from friendly, to aggravated, to downright pissed off.
Finally, I got a call from the Atlanta data center. They said "oh, we saw you on the security cameras, but didn't know who you were." Well dressed guy with a laptop bag and box of gear, at the time they were expecting me, who would have thought I was there to do work.
As it turned out, there were only two people in India handling the phones. They had given me the wrong address. Well, according to them it was right. The "correct" place to go was next door. To access the facility, I had to go to an unmarked door next door, push the buzzer to be allowed in. I'd then walk through a closed mall to another unmarked door in the back. From there, I'd be escorted around the corner to an elevator, up three stories, to a nondescript security desk. That was the first place where a human was sitting. From there, it was the normal datacenter access crap.
I had a strict schedule for 4 days on the road. Three hours of fucking around with a call center in India was not acceptable. Rather than being done at 11pm, I wasn't finished until 2am. I had a 3 hour drive ahead of me to get to the next site, which didn't happen on time. Tired, I parked in a rest area in the middle of nowhere and took a two hour nap. Cutting a few corners through the trip (mostly not sleeping) got me finished all my tasks, and made it in time for my return flight.
Another time, again with IBM's call center in India, the girl on the phone was amazingly broken english. Like, I didn't know how they put her on the phone. It took about 5 minutes to explain the name of our company (simple English words, spelled normally), and then she asked for the "internet protocol address of the host" (said in very broken English), we told her. She didn't understand numbers in English. How exactly do you get on the phone to do support for the US, when you can't understand English?
[rant mode off]
Re:Let me be the first to say (Score:5, Interesting)
And she was dating him online
http://www.rgj.com/article/20100729/NEWS13/100729021/1321/news [rgj.com]
"Following the initial technical call, conversations between Fitzgerald and Shaikh quickly turned personal. Fitzgerald admitted being flattered by the attention from the Indian support tech, whose MySpace page identifies him as being 24 years old. "He's very charming and he knew exactly what to say. It warmed my heart," she said."
Sorry lady, the guy might have stolen your photos and called you a bitch (hence bitchtara.com) but you started dating him online and gave him your credit card and bought him gifts.
Re:Well (Score:1, Interesting)
stripped and spanked!!!