Call Center Worker Froze Customer's Bank Account 6
George Bates criticized an "unhelpful" worker at an Indian call center and gave him a low rating in a post-call customer satisfaction survey. After the survey Mr. Bates alleges the clerk froze his account and changed his identity to that of a Ugandan divorcee, In retaliation. Mr Bates alleges that the operator had "obviously seen that I have given him bad feedback and has decided to change all my details in revenge. When I heard my details had been changed to Ugandan I was terrified that my account had been emptied by somebody else and I would never get my money back." A bank spokesman said, "An error occurred on Mr Bates's overdraft. We have since returned his account to the correct position and refunded any charges relating to this error. In relation to Mr Bates's other claims, we can confirm that we have fully investigated these complaints but we do not comment on individual employees."
Commodity workers (Score:1)
What else would you expect from an environment where workers are treated as a scarce commodity and there are no real penalties to prevent this sort of behaviour? I'm sure that call centre fellow had waiting job offers as he stepped out his former employer's office. And that's assuming he ended up getting canned. An Indian friend runs a US-based company, and he's told me that he would never outsource his clients' confidential information management to India (or any non-G8 country for that matter) specific
Wouldn't it be a good idea (Score:4, Insightful)
To only give these peons the ability to submit multiple account modifications, etc to someone up the chain for approval?
A bit of oversight?
I can understand if they need to change an address or something, but giving them carte blanche over an account seems pretty irresponsible.
Re: (Score:3, Insightful)
To only give these peons the ability to submit multiple account modifications, etc to someone up the chain for approval?
A bit of oversight?
I can understand if they need to change an address or something, but giving them carte blanche over an account seems pretty irresponsible.
Particularly when they are actually the employees of an outsourcing company that your own HR has never met who live under an entirely separate legal system. Even moreso when people's life savings might be at risk.
Sometimes when you go with the lowest bidder, you get what you pay for.