cobracommand0 writes "After winning two out of three charges in a small claims court against Best Buy for sending his receiver for repairs without getting his permission first, a customer received a check and a letter informing him of his perma-ban from the entire chain. From the article: 'Jed basically took his defective Sony home theater receiver in for a fix and paid a $35 non-refundable deposit. He was informed that a Geek Squad agent would shortly get back to him with a repair estimate. This never happened and when Jed called to inquire why, he was told that Best Buy already sent the unit to Sony and he now owed Best Buy $115. After a tussle he was then asked to pay $94.94 instead. Jed told Best Buy this was unacceptable as they didn't ask his permission before doing the fix and was then told he had no extra charges owing.'" People still shop for electronics at brick and mortar stores?