Spirit Airlines Attempts to Collect Cancellation Fees From Flight 1549 Passenger

In the granddaddy of all stupid public relations decisions, Spirit Airlines decided to charge two passengers a $90 cancellation fee because the couple never used their return flight from Myrtle Beach on Flight 1549. While Spirit Airlines employees may not be very adaptable to tough situations, their HR department can take solace in the fact that they know how to spew forth company policy. It only took a day for the company to give the Kolodjay family a full refund. Behold the power of bad press!

Best of all ...

[oldspewey]

Best of all, Spirit Airlines has also agreed to award Mr. Kolodjay the 12.6 air miles he is owed for the flight he did take ...