CTO Says Support Should Never Be Necessary

The CTO at Dudley H.'s company sat everyone down and said that "there should never, ever be a need for technical support." All customer issues are a result of a poorly implemented or designed product. The helpdesk staff countered that many users are lazy and/or stupid, but the CTO set a new policy that all client issues were to have a "problem/improvement" report written about them, and that all reports were to be reviewed at the highest level. Hilarity ensues.

Apple

[sharp3]

This approach worked for Apple, didn't it? Make stupidly simple products so any idiot with a single finger can use it.

I don't know that NO support is needed...

[acrobg]

But a well-designed product should need very little support. The problem is that there are so many variables these days in terms of both hardware and software combinations that it's near impossible to have a "perfect" solution.

Re:

[cattrain]

Just because the product doesn't need support, doesn't mean the customer doesn't.