After an unpleasant experience at her local cinema, Sarah Kohl-Leaf wrote an email to the theater complaining about her experience. What she got back was a profanity-laced tirade from the company's vice president. Parts of the letter include such customer service gems as: "Drive to White Bear Lake and also go [expletive] yourself," and "If you don't have money for entertainment, get a better job, and don't pay for everything on your credit or check card."
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