Comcast Awarded the Golden Poo Award 286
ISoldat53 writes "The Consumerist has awarded Comcast the Golden Poo award for the worst company in America. From the article: 'After four rounds of bloody battle against some of the most publicly reviled businesses in America, Comcast can now run up the steps of the Philadelphia Museum of Art and hold its hands high in victory — it has bested everyone else to earn the title of Worst Company In America for 2010.'"
Ahem... (Score:5, Funny)
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It's Xfinity brand assraping, but it's still Comcast's cock doing the work.
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Comcrap^H^H^H^H^H^H^H^H "Xfinity", new name, same crap.
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Why's this on idle. It should be front page news. If it were about Microsoft or Apple it would be front page.
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What? Not Xe Services? ;)
Surprise Surprise! (Score:4, Insightful)
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I am not chastising you, but have you considered something like 4G wireless or tethering a 3G smartphone connection? I'm just trying to think critically, given that we all hate Comcast, and plan for how best to react to this situation.
Personally, I'm in center city Philadelphia, and I get 16Mbps/1.5Mbps for $30/month. Suits my needs pretty well, so I'm still feeding the devil.
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http://www.quantum-wireless.com/store/index.php/cellular-signal-boosters-by-application/antennas/indoor.html [quantum-wireless.com]
I'm sure you could find better prices elsewhere, but any of those would work. The 3g/4g is carried over the cell signal, so all you need to do is boost the signal.
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Disclaimer: I'm a Vz employee, and yes I'm invlolved with the FIOS build-out.
Is FIOS available anywhere on/near your street? If Fios is in your area and the apartment owner is willing to sign a contract with us, we will be glad to come in, place cable, retrofit internal wiring etc and make FIOS available to your complex. Believe me, we want all the MDU's (apts/condos/town houses) we can get. . .
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If FIOS is ostensibly available in our "area," but according to your system not available to our unit, does that mean we should push the owner of the house? Or is it likely a neighborhood by neighborhood buildout question?
They are not done yet (Score:2)
Comcast will not rest on it's laurels until it has won the Golden Poo awards for three years running! Then they will place the Golden Poo awards in the corporate lobby.
After three Golden Poo awards they qualify for the Golden Steaming Pile award where the trophy is four feet tall and comes with logos for their letterhead and stickers for all of their trucks.
Of course, those of us who are Comcast customers can suggest that they be given special dispensation and a special award granted before the three years
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Apparently you've not dealt with Charter.
Paying more for less service sucks. Getting even worse customer service also sucks.
I would take Comcast, er, X-Finity, back in a minute.
Re:Surprise Surprise! (Score:4, Informative)
Comcast - the good
Comcast -the bad
Verizon the good:
Verizonthe bad:
Overall, in my experience Comcast doesn't deserve the award. Though they are currently outclassed, my own experience with them has been great for years. It's only the price/performance that made me switch; before FIOS was an option, I was happy where I was.
Defending Champ (Score:2)
Pretty sure they won it last year too!
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Doh!
Still, they are pretty damn horrible.
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I'm surprised Bank of America didn't win it this year. A lot of people in the comments were complaining that BofA wasn't an option in the voting.
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They were, they just didn't make it to the finals. I think either Ticketmaster or Cash4Gold knocked them out. Can't be bothered to look it up though.
Well deserved (Score:5, Informative)
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A couple of years back I had an appointment to have a Comcast DVR delivered when I got my HDTV.
I waited, and waited, and waited. I made sure the phone wasn't in use and that I could hear the outside.
Nothing.
I called, they said he was on his way.
Nothing. 6-7 hours go by, and it's still "he's running late, he's on his way" And the nerve to say "If you're not there when he eventually comes you'll have to wait another week"
I eventually got through to a manager and out they canceled the friggin' delivery due
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You didn't pick time, they picked it for you. There is currently no option to pay extra for a more specific cable installation time.
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Comcast is fine (Score:2, Insightful)
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There's no problem with rampant civil liberties abuse at all unless your activities don't reach beyond working, sleeping and mundane discussions with your family every day.
Translation... (Score:2)
There's no problem with Comcast at all, as long as your internet activities don't reach beyond e-mail and browsing a few web pages every day.
I like to put it other words: there is no problem with Comcast, as long as you weren't planning on doing anything useful.
Almost $800 to watch TV. (Score:5, Informative)
Yep. Comcast is the worst. They also:
- kick off users for exceeding undefined GB download limits
- sell 25 Mbit/s lines that are actually only 5 Mbit/s - no better than DSL but twice as costly.
- force users to switch to Digital Cable which is incompatible with VCRs or DVRs
- And even if said boxes were compatible, the Digital boxes don't allow the user to tape one show while watching another live.
- Hold a Monopoly and bribe politicians to keep out competitors
- Bought out NBC Universal, so Comcast can censor any anti-comcast dissent from NBC, CNBC, MSNBC, USA, Bravo, Syfy, Telemundo, and so on.
Worst.
Company.
Ever.
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That's what I did. However, getting internet also requires being a customer of the cable company. Luckily, in my case, that's Cox, not Comcast, but others aren't so lucky. My only other real ISP choice is Qwest, and they're much worse than cable internet.
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Cox has lower limits than Comcast. Have you actually read the service agreement?
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Yep. Comcast is the worst. They also:
- kick off users for exceeding undefined GB download limits
- sell 25 Mbit/s lines that are actually only 5 Mbit/s - no better than DSL but twice as costly.
- force users to switch to Digital Cable which is incompatible with VCRs or DVRs
- And even if said boxes were compatible, the Digital boxes don't allow the user to tape one show while watching another live.
- Hold a Monopoly and bribe politicians to keep out competitors
- Bought out NBC Universal, so Comcast can censor any anti-comcast dissent from NBC, CNBC, MSNBC, USA, Bravo, Syfy, Telemundo, and so on.
Worst. Company. Ever.
Worst company ever? What about the East India Trading Company? Slavery, imperialism, despotism.
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I had Qwest internet back around 2004, and they were absolutely horrible. Their ISP was MSN, and the reliability was terrible. Their DNS servers were constantly going down. I complained, and they blamed it on me using Linux. I could have used a different ISP, like Speakeasy, but that would have cost a LOT more money. On top of that, you had to have a landline in order to get DSL service.
So when I moved, I just went with Cox and never looked back. Now I have Cox internet, and a cellphone (AT&T), an
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>>>It's quite well publicized that the download cap is 250GB per month
Bzzzz. Prior to 2008, the cap was unknown. Instead users would just get a call: "You are in the top 5% of highest users and we are yanking service." When asked to provide a specific number, Comcast never did. - Then the FCC stepped in and said "no no no" and comcast came-up with the 250GB number, only because they were caught.
.
>>>No, you are not forced to switch to Digital Cable -
I received a notice that I eith
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You get up to 3 free DTAs, and I believe that they are $3/mo beyond that.
http://digitalnow.comcast.com/About_Digital_Update.aspx [comcast.com]
Well, you're wrong about the DTAs.
Antenna? DSL?
Re:Almost $800 to watch TV. (Score:4, Informative)
>>>each one after that is $1.99 - and this is National pricing.
Now this is interesting. First off, how would you know it's "national" pricing? I guess you'd only know that if you worked for Comcast, because your average customer wouldn't have any clue.
Second, you forgot that prices vary from town to town. In my home it costs $63 a month, but in Baltimore the basic Comcast is only $39.99. Likewise, the costs of the DTV boxes vary. The cost might very well be just $2 in Baltimore, but here in the sparsely-populated countryside they are asking $5.
It's Craptastic (literally). (Score:2)
Unfortunately, as long as Joe Sixpack and Jeb Nascar continue to pay the monthly bill, Comcast isn't going anywhere.
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And when Joe Sixpacks all over the country move in mass to another ISP, Comcast will ask for, and receive, bailout money from the government to stay in business.
comcast sportsnet chicago IS good and only 20% own (Score:2)
comcast sportsnet chicago IS good and only 20% owned by comcast.
And it's on DIRECTV as well!!!!
Lending their name to a new verb... (Score:5, Informative)
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Where did you hear that? It's something that I came up with on my own. Obviously someone else could have come up with the same thing.
SIdenote: any time we win in WoW arenas because the other side didn't show up, we call it a "Comcast Win".
The funny thing is that I kept using the term after I switched to Qwest.
Comcast Here Is My List of Ideas to be better. (Score:3, Insightful)
Comcast Here Is My List of Ideas to be better.
Lower your prices not that much a but a little bit (The box rent part is the real bad part)
Don't mess up csn chicago with the nbc take over. But keep up with VS takeing our feed in the playoffs. Also can we get nhl extra in HD next year?
also open CSN / bears VOD to dish, directv , wow. rcn, and u-verse.
VS ALT HD ALL SYSTEMS
Put CSN + back on the DTA's. Why not use INFO SD mirror of INFO HD / CSN + HD and make CLTV full time?
WOW can have CSN, CSN + and CSN + 2 on analog so why not on a DTA on comcast?
Good job with letting others have CLTV
add CLTV HD or at least put in on INFO HD / CSN + HD
NEXT TIME CSN + 2 HD and not just make it sd only
Put speed in starter for the full Chicago area why is part in starter and part in sports pack?
also why is fox movie in the sports pack?
Let all other systems have the Chicago Wolves games that are cocmast only at this time.
have a guild that does not look like crap on a HD tv.
Mirror the HD channels to the same number as SD.
and one last thing LAY OFF ON THE HD compression!
They should be on free tv or all systems and in HD (Score:2)
They should be on free tv or all systems and in HD.
digital conversion better fix the no CSN + on DTA's and how about mapping HD channels to the SD numbers as well?
And move speed to starter as well.
Just put on days when the blackhawks are not on! (Score:2)
Just put on days when the blackhawks are not on!
Net Neutrality (Score:5, Insightful)
Comcast is xfinity (Score:2)
As a former employee... (Score:5, Informative)
They are actually proud of this. We used to have meetings on how to screw the customer or limit service calls. The forced digital rollout of the lower channels is the holy grail. if they can force everyone to have to have QAM tuners, then they can force encrypted QAM and simply never do a disconnect again. This will allow them to lay off 90% of the workforce and the last 10% stay as contractors.
Did not pay your bill? box deactivated and you no longer have cable tv. no need to roll a truck.
and yes they ARE working on that.
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i'm not disputing how evil comcast is or isn't, but why are you talking like it's some evil conspiracy for them to stop serving non-paying customers?
both dish and echostar will disconnect you. also any cell phone carrier, ISP, the electric or gas company. good luck getting groceries or clothes w/o paying for them.
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both dish and echostar will disconnect you. also any cell phone carrier, ISP, the electric or gas company. good luck getting groceries or clothes w/o paying for them.
Actually, in parts of the northeast, it's illegal for the gas company to disconnect non-paying customers during the winter, as they'll freeze to death.
You can get groceries for free with food stamps or many local churches, and you can get clothes for nearly free from goodwill or salvation army.
But yeah, I don't see the problem with disconnectin
Re:As a former employee... (Score:5, Informative)
I'm not. Im talking like they want to encrypt everything to not have any labor costs.
not to lower your bill, but to increase dramatically profit margins while eliminating the nasty evil scumbags that have their own DVR. Oh and gain back the charge per tv in the home they used to enjoy.
Cable box on each TV with it's $5.00 a month charge.. suddenly they have the per TV fee back.
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Okay, but reducing labor costs is just another thing that *all* companies do. i'm sorry that your labor was one of the ones that was reduced. I've been there and it's not fun, but blaming companies for engaging in cost-reducing/profit-seeking behavior is like blaming the sun for being warm.
The per-tv charge is probably in their municipal charters in every market they serve. personally i have echostar and they also have a per-tv charge. $5 month is cheaper than almost anything else I can think of. Some p
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Actually my labor was increased. when I left for a better paying job, they had to hire 2 people to replace me. I am not joking, they wont pay for skilled labor so they hire 2 unskilled college kids.
It's all about reducing service to the customer.. WE all know how skilled the Dish contractor installers are. that is the quality you will be getting from comcast. The last two times friends had a comcast contractor show up they screwed up the install because they cant understand the fancy new structured wiri
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Honestly this would be a blessing. I contacted comast two months before I was scheduled to deploy for the Air Force. They day of the scheduled termination my cable and internet quit working...
2 months layter they were still BILLING ME because they "couldn't" stop billing me until some lazy sub-contractor got to my apartment building and physically disconnected the cables. It took 2 calls to customer support, and billing, and finally a letter to the BBB to get them to stop billing me and refund the money.
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>Did not pay your bill? box deactivated and you no longer have cable tv. no need to roll a truck.
DirecTV has had this capability for years.
I recommend Comcast (Score:2, Funny)
Comcast Chicago sucks and has been that way for a (Score:2)
Comcast Chicago sucks and has been that way for a long time.
As starting about 3-4 years ago they moved stuff for analog to digital and forced you to get cable box at $5+ /m each.
Round 1 was analog turn off city of Chicago.
1.5? was out side of city moving analog stuff to higher level digital with way less analog trun off.
For align time they have locked in CLTV
at least now it's open to any system.
Now they need to open up the Chicago wolves as well. (all games not just a few on WPWR)
As late as last year they h
Snort! (Score:4, Funny)
When asked for a comment, a spokesperson replied "We don't care. We don't have to. We're the cable company *snort*"
Hold the presses! (Score:2)
Charter? (Score:3, Funny)
Did Charter get honorable mention at least?
comcast intimidation (Score:5, Informative)
I wrote to a local news host about this but don't know if they ever followed up on it.
I'd like to preface this by saying I am a former Comcast customer, and switched to Verizon only because they offered (at the time) better performance at a lower price. I think it's good to have multiple companies competing for broadband access and don't wish either company ill.
That said, last week a Comcast salesperson came to our door. I have a bum leg so wife answered the door, but I could hear the conversation.
He tried to sell her on switching to Comcast from our current Verizon FIOS account. My wife said no thank you, we will be staying with our current service.
He wanted to talk about the advantages of switching to Comcast, and she repeated again we weren't interested.
He tried to hand the flyer to her probably five times during the conversation, and she refused to take it. During this time the salesperson got more and more upset. His voice got louder and louder and he became argumentative "Why won't you look at this? What is your problem?"
Wife finally had enough and closed the door. At that point, the salesperson screamed at her "You aren't going to have any choice pretty soon! You might as well switch now!".
Ok, again, I think competition is good, but... what the hell was that?
Already? (Score:2)
comcast can't fail at winning a looser competition (Score:2)
Trust me on this. They are really frustrating to deal with. When everything works, the worst part is that they sell XMb down/1mb up at $50/mo, cxld usenet, etc..
When it doesn't work, it takes them months to get a problem fixed. They don't listen, and make you follow scripts, even if it's the 10th time you've done it.
I'm all for scripts btw, but at least listen to what I have to say!
My biggest problem is that they don't have a lower tiered broadband package, which effectively eliminates the option for dec
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I believe it's awarded for the past year's activity. not for the calendar year in which it is awarded.
Personal Data Point (Score:2)
Wall Street financial companies in general (Score:3, Insightful)
I would have thought most Wall Street companies and financial services would win the award easy. Comcast maybe the single worst company but the combined criminals at Wall Street and financial companies would be worst than Comcast by far.
Had a problem with Comcast... (Score:3, Informative)
OK, OK... (Score:5, Insightful)
Only when the creature comforts like entertainment are affected does someone really seem to notice or care... Golden Poo Award needs to be splattered over the Consumerist's face.
Re:OK, OK... (Score:5, Informative)
The Golden Poo award is a vote-off between 32 nominees, akin to March Madness.
Bank of America, Citibank, Chase, Capital One, AIG, were all part, and voted out of the winning.
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I encourage you to check out the bracket [consumerist.com], complete with comments, and next time, maybe you too can participate!
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You mean the loans that they paid off ahead of schedule, with interest?
Yeah. Big debacle there. If you want to complain about the recovery act, go right ahead. However, it's a bit foolish to single out the single most successful portion of the bill.
We gave loans to GM and the banks so that they could purge their toxic assets, and get back on their feet with the many legitimately-worthwhile portions of their respective businesses. So far, they've exceeded everybody's expectations, especially GM, which m
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Do you mean the debt GM paid off with TARP funds? They paid the government back with it's own money.
Re:OK, OK... (Score:5, Insightful)
No, most Americans still rightly blame the fat cats on Wall Street for this mess. It's not as if the government was forcing banks to make bad loans, despite what certain professional liars may have told you. Sure, the government could have done more to regulate the ridiculous financial instruments invented in the last ten years or so, but obviously under Bush any kind of regulation was out of the question. Obama did carry on Bush's lame bailout policies, but he also added more oversight, despite Republicans screaming 'socialism' about the oversight but not the bailout itself. You will also note the Democrats in congress attempting to bring reform to the financial sector, but being blocked by Republicans, who are not only filibustering any bill, they are filibuster the motion to even debate the bill.
We know who to blame. This is not this government's fault. This is Wall Street's fault, and the previous administrations, and all the Republican neo-cons who have deregulated everything they could get their hands on over the past thirty years.
only 1/2 the answer.... (Score:4, Interesting)
However, your post on this subject is only 1/2 of the story. It is a fact that the Community Reinvestment Act played a part in the loan debacle. Fraud also played a part but I don't hear you complaining about the "liars" who lied on their loan docs.
To explain "the great recession" without mentioning Fannie Mae and Freddie Mac role is disingenuous at best. And just so we are clear -- FNM and FMC are 100% government creations. Go read up on the history of those entities and then ask yourself: "does their very existence change the game?". Yes. Yes it does. I am not saying that is a good/bad thing. I am only saying that their very existence - by default - changed how the mortgage market works. I contend it changed the market for the worse because it gave people an abnormally low cost of capital.
I am hear to keep you honest, spun. You have good ideas and good replies.....but you need to be honest about both sides of the equation. It's not just "greedy, fat cat, republican bankers and politicians" that caused this mess. Plenty of misguided ideology is also responsible.
Re:only 1/2 the answer.... (Score:5, Insightful)
Please explain how the Community Reinvestment Act [wikipedia.org] forced banks to make bad loans. Go ahead, I'll wait. See, the thing the right wing liars forget, is that all this information is out there and easily available on the Internet, so the lies are incredibly easy to refute.
The CRA does not give the government powers to force banks to make bad loans, sorry to burst your bubble.
I am here to keep you honest, too. And I'm doing a far better job of it than you are, my friend. You won't win in that regard, because you see, I already keep myself honest, while you, evidently, do not. I do not live in a right wing echo chamber where bald faced lies are amplified and repeated until the entire cult thinks that black is white.
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Your link to the "information" that is "out there and easily available on the Internet" is a pretty picture of charts and graphs, not an explanation of what the CRA is. This is misdirection, intended to get the lazy reader to accept that you have a (presumably correct and relevant) cite.
Your general attitude exposes you as an over-biased speaker, not an analyst. As such, your statements are opinion, and guaranteed flawed to some significant degree; any relevant nuances will be swiftly ignored, and it's
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You can read the act, too. I just put up that pic to show the democrats and Clinton really had no choice, the republicans made sure it was a done deal. I also linked to the act itself in other posts. It does not do what people claim it does, and it was not pushed through by democrats.
I never try to hide my biases. I make them crystal clear.
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Please explain how the Community Reinvestment Act [wikipedia.org] forced banks to make bad loans.
As a final follow-up I'll quote Wikipedia:
The Community Reinvestment Act (or CRA, Pub.L. 95-128, title VIII of the Housing and Community Development Act of 1977, 91 Stat. 1147, 12 U.S.C. 2901 et seq.) is a United States federal law designed to encourage commercial banks and savings associations to meet the needs of borrowers in all segments of their communities, including low- and moderate-income neighborhoods.[1][2][3] Congress passed the Act in 1977 to reduce discriminatory credit practices against low-income neighborhoods, a practice known as redlining.
It doesn't force the banks to make bad loans; however, it does force the banks to make loans in situations where they have determined a greater risk of default (bad loans) and chosen to avoid these risks due to uncertain profitability. Essentially, this ... well, the definitions change now. "Forced to make bad loans" no, nobody says "this paper, this loan is going to default, you know it is, but you must sign it" at all; but they do say "this stack of papers, th
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Except the whole thing is voluntary, so your point is moot. If the banks don't care how the Federal Government rates them, they have no problem.
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Show me the executive order you speak of.
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The main thing it's appropriate to blame the US government for is the repeal of the Glass–Steagall Act [wikipedia.org] in 1999. There used to be exactly the sort of regulation needed here, so your wondering about if they "could have done more" is the wrong idea--they used to do more, the question is why they stopped. That law had been protecting consumers against their banks speculating using their money for over sixty years. Its abolishment via the same sort of "things have changed!" thinking that the .com indust
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Talking points? I'm sorry, I don't do talking points. Was the phrase 'fat cats' on some kind of list you could point to as official 'talking points?'
Assign blame to the blame-worthy and we won't have a problem. Blame the wrong people, and I'll continue to correct you. If government is at all to blame, it is Bush and the Republicans, and it's only political theater if you disagree with it. The Republicans like to pretend to populism, but financial reform is a popular issue, people support it, but the Republi
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Fat cats may not be a talking point, but it is a derisive term showing bias.
You could just as easily have said:
The bastards on Wall Street
The assholes on Wall Street
The insensitive clods on Wall Street
The elitists on Wall Street
The old white men on Wall Street
The Nazis on Wall Street
These are just a few examples of words that have automatic negative connotations, meaning that using any of them paints whoever you're talking about as the bad guy.
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I AM a Wall Street bastard, you insensitive clod! ;)
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Yes, I, along with the majority of Americans, see Wall Street as the bad guys.
Re:OK, OK... (Score:4, Interesting)
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The Democrats are merely influenced by the plutocrats. The Republicans are owned by them.
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Thats funny. The democrats gave out just as much bailout money as the republicans,
[Citation Needed]
Strange. I don't remember the Enron bail out. How did I miss that one?
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Nothing in this bill has anything to do with a bailout, why would you repeat such a lie?
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What first set of rules were broken? There were no rules, that's the point. There was no such thing as credit default swaps, or even derivatives, before the 1990s.
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You mean this? [wikipedia.org] Look who introduced it and how much support it had from both parties, and explain why you blame Clinton for it.
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Did they lie to you and say, "Oh, don't worry about that ARM, your house will appreciate so much value by the time it kicks in, you can refinance using the profits!" because that's what they said to folks they pushed these loans on.
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I'm a FIOS customer also, first with a business account and later with a consumer account.
Business FIOS accounts do not block port 80 and give you a large (more than I needed) number of static IP addresses. The only issues I had were (a) the install guy had no idea how to set up the router for static IP addresses. He finally gave up and I did the config after a lot of research and experimentation, (b) Verizon has no idea how to handle service calls for a business account from a residence. In several p
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Very similar to my experience, except my troubles were with Dish Network. I have never been treated so rudely. I fired them and got Comcast. I've never had a problem with Comcast. I also do Qwest DSL, which has been just fine. I figure one should NOT "bundle" (which all of them want you to do.) Having all your eggs in one basket: internet, TV, and telco, is not a good thing.
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Agreed,
I've had DirecTV since '96 ... why would ever need customer service?
(I say this in jest, but the truth is, outside of getting them to send me newer versions of boxes, and when I move ... I never have to talk to them. Because it actually works)
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Hughes is limited by satellite bandwidth. It's a reality limitation and not something you can blame Hughes for, unless you expect them to pump away all the atmosphere so they can aim a laser at your house. Hughes is for places where there's no alternative, and if you didn't realise that, you weren't paying attention.
By the way, you should fire your ESL teacher.